Archive for Backup and Restore

Unread Volumes

Library pic

By Tom Fedro

The other day, I ended up browsing the internet and focused a bit on library closures.  I’m really just struck by the similarities between our libraries in the United States and the whole concept of data management.  Of course, I have opinions about public libraries and the services they provide, and I have many memories about my experiences within them.  (They even go deeper than being told to “hush!”)  The current state of libraries in our world, though, has some clear similarities to how data is managed, and I thought I’d write a bit about it.

Really, libraries are closing because they’re unused.  I realize that’s a gross generalization, and I realize that they offer critical help to many in our country who are without internet connections and have no ready access to information.  I get all that.  That may be enough of a reason to keep a library open.  I’m just struck by how much data a company has that’s unused.  The typical sales enterprise, for example, can draw from a database critical metrics and yet it doesn’t.

Do a quick Google search for “Important Sales Metrics” and you get varied results, but the problem I have is that the metrics everyone claims are important are almost always results-based metrics.  Time from suspect to prospect.  Time from prospect to lead.  Time from lead to qualified.  Proposals vs. closes.  Sure, these statistics tell us something, but in my mind, metrics ought to be process-based.  We ought to look at what our sales department does (I mean the actual actions) and how they impact sales.  Realistically, if your standard sales reports show you a problem, you can’t take real action without an objective, data-driven analysis of the actions providing the results.

The problem for me is that the data is in there, unused like countless of volumes at your local library.  Almost all CRM software has the capability to record actions, but the data is almost always unused or left only in the hands of the salesperson.  Realistically, wouldn’t you want to know that initial follow-up by email resulted in 12% higher sales than a phone call and resulting message?  Wouldn’t you want to know the reverse?  Doesn’t it make sense to discover the most successful salespeople in your organization do something different and duplicable? You can exhort your sales people to do better, but exhorting them without direction is ludicrous, and when you have an entire sales force, measuring their results isn’t the same as measuring their performance.  Results come from performance, and performance is the obligation of management to…well, to manage.  Why aren’t we looking at that data?

If we were, do you think we’d be catching on to the changing company-marketing-sales-customer dynamic a bit better?  There’s a great deal of information to be mined, but as long as we’re looking at the same queries and the same reports we used twenty-five years ago; that data is just a library sadly on its way to closure.

What Mac’s Battle for Workplace Dominance Means for IT Professionals

mac
by Tom Fedro

Mac’s growing popularity in the workplace doesn’t have to be a whole new set of IT headaches – if IT pros are willing to consider broader enterprise management tools.
For more than three decades, Apple has had a strong play in desktop publishing, education and other creative fields (e.g. photographers, graphic designers, video editors), but for many years, it was a rare exception to see a Mac in most other business environments. Ever since the BYOD (bring your own device) phenomena began picking up momentum over the past decade, things have changed.
According to JAMF Software’s second annual global survey of IT pros, 96% of all enterprise IT professionals say their internal teams are now supporting Macs. In fact, PC shipping estimates from Gartner show that the Windows PC market has been steadily declining, with shipments down 9.6% in Q1 2016 compared with the previous quarter. At the same time, worldwide Mac sales are holding steady.
Macs Bring New IT Management Challenges
Although end-users may find Macs easier to use, 73% of IT administrators feel the exact opposite, according to a study by Dimensional Research. Specifically, there are three areas where IT administrators run into challenges with Macs in the workplace:
1. Security. There is an obvious risk of putting business software and other intellectual property on personal devices—especially when employees lose their devices, or they terminate employment. The Find My iPhone app, which is the same app used to manage MacBooks and iMacs, is not able to distinguish between personal data and corporate data when performing a remote wipe. Additionally, the software requires an IT administrator to use the device owner’s user ID and password, which are the same credentials used to access users’ personal emails, photos, videos and anything else stored in iCloud. This can create a power struggle between users and IT professionals, and many headaches as well.
2. Backup and Recovery. Like Microsoft, Apple bundles backup and recovery software with its computers. However, Time Machine, like the Find My iPhone app, has its shortcomings. For instance, Time Machine doesn’t, in normal operation, create a bootable backup of the internal drive. It can only restore an internal drive from the backup archive. Additionally, Time Machine offers no flexibility with backup intervals; it runs a backup once per hour, which for some companies may be too often and for others not often enough. It is also difficult to verify the success of each backup since Apple makes the backup file log an invisible file, not intended for user inspection.
3. Networking. Although many popular software suites run on Mac and Windows platforms (e.g. Microsoft Office), there are always one or two that either only support Windows or have limited functionality on a Mac. Rather than using two devices, Apple’s Boot Camp software, which is included with Macs, can be used to install Windows on a Mac and allow users to switch between platforms during the boot-up process. Configuring Boot Camp requires hard drive partitioning, which isn’t problematic until users need to add more space to the partition down the road, an IT professional wants to move one of the Boot Camp partitions to another computer, or to perform an advanced task such as converting a partition table without data loss.
Minimize Mixed OS Frustrations with Disk Management Software
Instead of accepting Mac’s software limitations, there is another option that many IT teams overlook: investing in a disk management solution. When made specifically for the Apple platform, these solutions can give IT pros the kind of advanced data protection, backup, networking and overall granular control that they’re accustomed to in traditional PC/Windows environments, including:
• Secure disk wiping of business apps, files and directories using system administrator privileges instead of users’ personal IDs and passwords.
• Snapshot-driven backup and recovery and sector-level imaging, which minimizes backup storage footprints and enables users to create bootable USB drives, recover lost or accidentally deleted partitions, and perform full bare metal restores.
• The capability to resize partitions and redistribute unused space, perform non-destructive partition conversions and move partitions to new machines.
If you’re an IT professional who’s hoping Mac’s presence in business is a passing fad, you might want to reconsider your position, especially since millennials are playing a greater role in businesses’ IT strategies – and a large percent of them are Mac loyalists. Today’s new breed of enterprise-grade solutions built just for the Mac make it possible to get beyond what many consider a “Mac vs. Windows” IT battleground, and instead focus on getting the job done right, regardless of platform. The good news is both platforms can (finally) play nice together and create a better work experience for everyone.

First seen in CTR
Published with permission of WestWorldWide, LLC, publisher of Computer Technology Review. All rights reserved. 2016

Finding and Solving Problems

Maze

By Tom Fedro

Ultimately, all business is about solving problems.  From the earliest trade to the most recent, a problem is identified (or even created) and someone comes along with a solution to that problem in order to create value.  Sometimes, the problem isn’t easy to envision as such.  Video games were created for entertainment, right?  Where’s the problem they solved?  Well, in that case the problem was boredom.  In fact, entertainment options and their availability made boredom more of a problem than it was before.  A mind not entertained now is almost unbearable to most Americans.

From the perspective of a start-up, there are three crucial elements of this business reality.  First, a start-up needs to solve a problem.  If you’re not looking at your product as the means by which a problem is solved, you’re not in the world of technology.  The most beautiful code in the world, if it doesn’t solve a problem, is effort that won’t help you.  Sure, you might create some elegant code but the esteem of your fellow tech heads isn’t going to get you far with your banker. Ultimately, a technology start-up is a solutions start-up, and it’s hard to create a solution when you’ve no idea what it is you’re trying to solve in the first place.

That’s not enough, though.  A successful startup has to recognize why the problems exist.  I love to think of automated backup as the perfect example of this.  Really, how hard is it to press a button at the end of the day and backup data, right?  Still, the automation was created to fix the element of error created by the human factor.  Someone had to understand the problem before a solution could be presented.

A good technology startup solves a problem and understands the human aspect of it.  Then, and also critical, a successful startup determines how to sell the solution to the people with the problem. Without this last part, the other two are irrelevant.  A successful company needs to identify the problem, solve it, and then convince someone to both see the problem and the solution.  Otherwise, we’re spinning our wheels.  We’re creating beautiful code and earning pats on the back instead of profits.

What problem is your startup addressing?

Five Million Critical Trends You Must Understand in Cloud Computing

Cloud2

By Tom Fedro

Okay, I understand the reasoning behind it. The blogs you’re supposed to write to catch the eye of your potential reader should be list based.  FIVE THINGS YOU DIDN’T KNOW ABOUT BATMAN.  TEN SURPRISING TRENDS IN DESIGNER SOCKS.  EIGHT REASONS TO EAT POTATO SKINS.  THE TOP FIVE REASONS TO DRINK A GALLON OF WATER EVERYDAY.  These lists are everywhere, and since I focus on technology, I invariably end up reading a ton of posts.  I’ve been struck by the number of lists coming out about the cloud.

  •  Five Cloud Computing Trends for 2015
  •  Seven Cloud Computing Trends for 2015
  •  Four Big Cloud Computing Trends for 2015
  •  Five Cloud Computing Trends That Will Be Big in 2015
  •  Four Game-Changing Trends Coming to Cloud Computing in 2015

Why is everyone hyped up about the different trends in cloud computing?  The answer’s simple.  Cloud computing is the current future of technology in much the same way that hosting was once the current future and networking was one the current future and ecommerce was once the current future.  We’re in the midst of the process of cloud computing becoming a mature industry and a mature technology, and in the midst means it’s in flux.  In flux means speculation, and speculation means “Four Trends You Can Expect in 2015.”

If we add up all of the unique trends we’re supposed to see, there will be hundreds of them, so I prefer to think of the cloud in much the same way as I think of all technology.  We call departments that handle it IT, Information Technology.  Cloud computing is all about information management, disbursement, storage, and dissemination. It’s the logical next step in the information age.  If I had to bet on the future of cloud computing, I’d focus on the information.  How do the so-called trends indicate what cloud computing will do to help its stakeholders store, access, and utilize information.  Any other approach might make a good title for an article, but it misses the point entirely.